Privacy Policy

Privacy Policy

1) Information About the Collection of Personal Data
We appreciate your visit to our website and thank you for your interest. Below, we explain how your personal data is processed when using this website. “Personal data” refers to any data that can identify you personally.

The data controller responsible for data processing on this website is the operator of americanchickencoop.com.

This website uses SSL or TLS encryption for security and to protect the transmission of personal data and other confidential content.

2) Data Collection When Visiting Our Website
When using our website for purely informational purposes (i.e., not registering or placing an order), we collect only the data your browser sends to our server (so-called server log files). This includes:

  • The webpage visited
  • Date and time of access
  • Amount of data transferred
  • Referring URL
  • Browser type and version
  • Operating system
  • IP address (possibly anonymized)

This data is collected based on our legitimate interest in improving the stability and security of the website (Article 6(1)(f) GDPR). The data is not shared or used in any other way unless illegal use is suspected.

3) Web Hosting
To display this website and operate our online store, we work with third-party hosting providers. Data processing by these providers occurs based on our legitimate interest (Art. 6(1)(f) GDPR) in secure and efficient operation of our site.

4) Cookies
We use cookies to make our website more user-friendly and efficient.

  • Essential Cookies: Necessary for basic functions of the website and for services like remembering your session or login status.
  • Optional Cookies: Used only with your consent (Art. 6(1)(a) GDPR). You can manage cookie preferences in your browser settings or through our cookie banner.

5) Contacting Us
When you contact us (via contact form, email, or live chat), we collect the data you provide to respond to your inquiry. This may include name, email address, and message content.

If your inquiry relates to a contract, the processing is based on Art. 6(1)(b) GDPR. Otherwise, it is based on your consent or our legitimate interest in providing support (Art. 6(1)(a/f) GDPR).

You can reach us at:
📧 support@chickencoop.com

6) Customer Account & Orders
When you place an order or create a customer account, we process personal data to fulfill your order and manage your account. This includes name, email address, shipping address, and order information.

You may request the deletion of your account at any time. We will store your data as required by legal retention periods and then delete it.

7) Payment Methods
We accept the following payment methods:

  • Credit & debit cards (Visa, MasterCard, American Express, Discover)

Payment information is transmitted securely and handled by certified payment processors. We do not store full card details.

8) Shipping
Shipping is free on all orders. To deliver your order, we share your name and address with trusted shipping partners. This processing is necessary for order fulfillment (Art. 6(1)(b) GDPR).

9) Returns
You have the right to return your order within 30 days of delivery. To initiate a return, please contact our customer support at support@chickencoop.com.

10) Newsletter & Marketing
With your consent, we may send newsletters via email or SMS to inform you about offers, updates, or similar products (Art. 6(1)(a) GDPR). You can unsubscribe at any time using the link in the email or replying “STOP” via SMS.

We may also use marketing tools like Google Ads, Facebook Ads, and TikTok Ads to show you personalized promotions. You may opt out of this processing at any time.

11) Your Rights
Under applicable data protection laws (including the GDPR), you have the following rights:

  • Access to your data (Art. 15)
  • Rectification (Art. 16)
  • Erasure (Art. 17)
  • Restriction of processing (Art. 18)
  • Data portability (Art. 20)
  • Objection to processing (Art. 21)
  • Withdrawal of consent at any time (Art. 7(3))
  • Lodging a complaint with a supervisory authority (Art. 77)

12) Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described here or as required by law. After these periods, your data is securely deleted.